Question 1

When will my order ship?

Accepted Answer

Orders are typically processed and shipped within 4–6 business days. You’ll receive a tracking number as soon as it’s on the way.

Question 2

How can I track my order?

Accepted Answer

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on USPS's website to track the status of your delivery.

Question 3

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping on orders with subtotals over $75. In addition, we occasionally offer free shipping promotions. Subscribe to our VIP email list to stay updated on special offers.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we ship internationally.

Question 5

Can I change or cancel my order after placing it?

Accepted Answer

Orders are processed quickly to get your order to you fast. If you need to cancel your order, contact us immediately through our contact page, and we’ll do our best to help before it ships. If you need to make a change, we will need to cancel the original order and place a new order for the product you'd like instead.

Question 6

What if there’s an error with my order?

Accepted Answer

We’ve got you covered. If your order arrives with a mistake or something doesn’t look right, please contact us through our contact page within 7 days of delivery. Include your order number and a description of the issue, and we’ll make it right as soon as possible.

Question 7

What is your policy on damaged items?

Accepted Answer

If you receive a damaged item, please contact us within 7 days of delivery with your order number and a description of the damage. We will arrange for a replacement or a refund as quickly as possible.

Question 8

What happens if my order is lost or delayed?

Accepted Answer

If your order hasn’t arrived within the expected timeframe, contact us with your order number. We’ll track it and ensure it reaches you safely.

Question 9

Can I pre-order items that are coming soon?

Accepted Answer

Absolutely. Pre-order availability is listed on select items. Sign up for our VIP email list to be the first to know when pre-orders open.

Question 10

Do you offer bulk or wholesale orders?

Accepted Answer

Yes! We love helping communities, organizations, or groups spread self-love. Please reach out through our contact page with your request, and we’ll provide details and pricing.

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Frequently Asked Questions